About AMI:

AMI Expeditionary Healthcare LLC (AMI) is a novel, private, healthcare solutions company. AMI is physician owned and led by an experienced and professional leadership team. AMI has medical, public health, operational, and logistical expertise throughout the company that has extensive experience caring for diverse populations in just about every environment – be it austere and/or expeditionary. AMI is a global healthcare support company providing solutions on five continents. AMI’s corporate character is based on adaptability, accountability, integrity, compassion, and collaboration. Its mission is to provide the highest quality medical and public health services worldwide and to bring flexible, adaptable, and scalable healthcare solutions to the clients and communities who need them most.

About the Project/Clinic:

AMI will assist in providing staffing to VA Medical Centers across the Nation upon request.

Job Summary:

The Sheridan VA Medical Center is seeking a Medical Support Assistant (MSA) to provide administrative and scheduling support within the Sheridan VA Health Care System. MSAs serve as the primary point of contact for Veterans, their families, and clinical staff, ensuring timely, accurate, and courteous service. This role involves managing patient scheduling, maintaining medical records, updating patient demographics, and supporting clinic operations in compliance with VA policies and performance standards.

Supervisory Responsibilities (If not applicable, please write N/A):

N/A

Duties/Responsibilities:

· Schedule and coordinate patient appointments in accordance with VHA directives.

· Provide excellent customer service to Veterans, families, providers, and staff, both in-person and via telephone.

· Answer incoming calls, respond to voicemails, and follow appropriate telephone etiquette.

· Update and maintain patient demographics, insurance information, and emergency contacts in VA systems.

· Manage patient check-in/check-out processes using VetLink kiosks and related applications.

· Open and close clinics daily, monitor no-shows, and process faxes, mail, and electronic records in compliance with HIPAA standards.

· Utilize VA software systems (VISTA, CPRS, CTM, VetLink, HSRM, PPMS, etc.) and Microsoft Office applications for documentation and scheduling.

· Support clinical teams by tracking consults, managing recall reminders, and assisting with workflow hand-offs.

· Follow all VA scheduling guidelines and compliance standards, including those of The Joint Commission (TJC).

· Ensure confidentiality and IT security by safeguarding sensitive patient and system data.

The job duties are flexible and subject to change depending upon operational needs.

Required Skills/Abilities:

· Ability to work independently and adapt in a fast-paced clinical environment.

· Must be able to multi-task, be detail-oriented, be organized and have excellent verbal and communication skills.

· Strong interpersonal skills and ability to work on a team.

· Excellent communication and time management skills.

· Must be able to successfully complete the AMI Credentialing Process.

· Proficiency in Microsoft Office Suite applications

Education & Experience:

· High School Diploma or GED equivalent.

· Proficiency in English (oral and written).

· Basic computer skills; ability to type at least 50 WPM.

· Knowledge of basic medical terminology.

· Minimum of 6 months of customer service experience.

Additional Requirements:

· Must be able to work in a safe manner following all safety rules and regulations. Must work as a team member to improve safety culture and quality.

· Read and follow instructions. Demonstrate safe work behavior.

· Must be able to lift 50 pounds.

· Must be able to stand or sit for long periods of time.

· Must be able to push, pull, reach, and bend frequently.

Inclusion & Cultural Competency

· Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural socioeconomic, educational, racial, and ethnic, sexual orientations, lifestyles, and physical abilities.

· Deliver targeted, culturally appropriate information to help individuals and groups understand health promotion and disease prevention information, policies, regulations, and local code.

EEO Statement

AMI provides equal employment opportunities to all employees and welcomes applicants from all backgrounds to participate in its employment practices. This practice is to ensure AMI maintains a diverse and robust workforce. Based on the above, the company prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Employment decisions are based strictly on business needs, job requirements, and individual qualifications. Therefore, this statement applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA & ADAAA Statement

In compliance with the Americans with Disability Act (ADA) and the Americans with Disability Amendments Act (ADAAA), AMI will provide, if requested, reasonable accommodation to employees and applicants in need of access to the application, interviewing, and selection processes.

Background Check(s) Required

Yes

Background Check Statement Disclaimer

The candidate’s offer is contingent upon completing a criminal background investigation, reference, and credentialing (where applicable) check. These pre-employment checks may include fingerprint checks, local law enforcement agency checks, credit checks (for employment purposes only), and education and professional licensure checks. Additionally, the company may require security clearance and other U.S. Government checks depending on the specific contract the candidate may work. Candidates will be given full details on which background check is required and separate forms to complete to sanction these checks.

E-Verify Statement

AMI uses E-Verify to check employment eligibility to work in the United States. Selected candidates will be requested to complete an I-9 form and provide relevant documentation of their identity and work eligibility.

Required Applicant Documents

• Resume / CV

• Three (3) Professional and/or Academic References

• Copy of Professional License (if applicable)